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Srujana Katta

The Fairwork Foundation: Action Research on the Gig Economy

by Mark Graham, Kelle Howson and Srujana Katta

Ola Cabs, the Indian ride-sharing firm, is one of an increasing number of companies around the world whose business model relies on using a digital platform to match the supply and demand for labor. Specifically, Ola’s mobile application allows passengers in need of transportation to connect with a nearby driver. Digital labor platforms like Ola comprise what is commonly referred to as the “gig economy,” where companies...

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